This page will disclose the Terms & Conditions of choosing ROMAX ELECTRICAL.
Safety
We have the right to request a safe and secure space to work. If you have people/friends relatives on your premises please ensure that gives as safe space and access to do our work.
If you have a dog, ensure the dog is secured in another area of the property to ensure our safety. This is not negotiable, if our workers don't feel comfortable around a pet then they can refuse to do work on your property and you will be charged a call out fee of $140.00 and the work will not be completed.
Returns & Refunds
- Refunds are not usually available, accepted or offered.
Exceptions to this refund policy are as described below.
- Any work completed will not be refunded, however, if the work is inadequate will we come back to amend and repair or replace what needs to be done to ensure it is completed and working.
- For work quoted $1000 or more, we may request a deposit to cover the ordered materials to commence the work. As we do usually supply all electrical materials, this money comes out of our account and therefore we must ensure you will cover the cost prior to ordering material specific to the work you request.
- Materials are usually supplied by us because we are a licensed company and therefore get electrical materials at a trade price however you are welcome to supply materials yourself. Keep in mind you will be paying retail price and the work could end up costing you more money.
- You are welcome to supply your own devices such as fixtures, ovens, cameras, security devices including intercoms etc. However, if the item cannot be installed because it is a faulty product, you will still be charged for the time it took for our team to install it.
- If we supply your fixtures which can range from Fans, IXL's Overs, Lighting, Cameras, intercoms and more etc, but the device does not work after several attempts to install. Then Romax Electrical is responsible for replacing the faulty item. We will return the faulty item to the store and arrange a time with you, to come back and install at no extra cost.
- Items with a warrantee are covered by the supplier/store where the item was purchased and the replacement or repair is arranged through the store under the warrantee. After the warrantee has expired, any faults are no longer the responsibility of either the electrician or the store/supplier. You are then required to purchase a new one at your own discretion.
- We always test all devices and electrical work on completion of our work. This is also noted on your invoice. If the item or electrical work suddenly stops working after we have tested, please contact us immediately. If it happens several weeks later, it is a fault in the item/device and you will need to speak to the supplier/store.
Return/Refund Process: (i.e. how to initiate a return, how to contact customer service).
- Always call us to request a call out visit to inspect a job that is not working after we have left your premises. The fastest response is via PHONE. You can reach us on 0422 190 603. If we don't answer, please leave a voice mail or text message. This is the fastest way to contact us.
- Please email us at power@romaxelectrical.com and write (faulty or refund) in the SUBJECT SECTION of the email. One of our office administrators will attend to your email. This can take up to 24 hours to arrange a call out visit to inspect the fault. If the fault is ours you will not be charged. If the fault is yours or due to a faulty product then you will be charged a call out fee of $140.00. It is important to call us and describe the issue so that you don't waste your money and we don't waste our time.
- Any faults should never be repaired by another company or person prior to requesting inspection from us.. If a device or fixture is not working, please allow us to inspect before you call anyone else. Otherwise there is no proof as to exactly who is at fault. This will give us the opportunity to repair and amend the work to ensure it is working for you.
All quotes are free. However, if during a quote visit you request work to be done immediately you will be charged for the hours on that particular job.
Warranty:
The products we use are covered by a 12 month warranty. If a product is faulty beyond 12 months, the warranty does not apply and you will need to pay for new products to be installed. If the workmanship was inadequate this would be picked up during the testing phase on the day we completed the work and not later. We test all our work is fully operational and functioning properly before completing any job. Please note: If you have a fault and call for "fault-finding inspection", a call out fee will be charged.
Refused Work:
We have the right to refuse to work with anyone that we find has been abusive, aggressive, neglected to pay and/or have unsafe properties. We do not need to disclose our reason for refusing work.
Emergency Call Outs:
We are available for emergency call outs. Please keep in mind that if we don't answer during our closed period and you have an emergency it is best to try another electrician, if you have a fire please call Emergency Services on #000
Location:
We service most areas in the Blue Mountains. However, during peak season we may refuse to travel far. Please advise your location when contacting us for a quote.
Ultimately we aim to ensure your devices and electrical work is fully working and the work is complete and up to standard. If you are not sure, please give us a call so we can discuss before spending time and money searching for another electrician who may charge you more just for an inspection.